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Account & KYC
Creating a y789 account is straightforward and takes under 2 minutes. Go to y789.ws/register, enter your email address and Pakistani mobile number, choose a secure password, then provide your full name and date of birth on the next step. Confirm that you are 18 or older, agree to the Terms and Conditions, and your account is created instantly. You will receive a confirmation email to the address you provided — click the link inside to activate your account fully.
KYC stands for Know Your Customer. y789 requires identity verification before processing withdrawal requests. This is standard practice across all legitimate betting platforms and is there to protect players — it prevents anyone else from withdrawing money from your account even if they somehow accessed it. KYC at y789 involves submitting a clear copy of your Pakistani CNIC (front and back). Most verifications are completed within 24 hours of submission.
No. y789's Terms and Conditions strictly allow only one account per player, per household, and per device. Creating multiple accounts — for example to claim the welcome bonus more than once — is a violation of our rules. If duplicate accounts are identified, all associated accounts will be closed and any winnings may be forfeited. If you have accidentally created a duplicate account, contact support@y789.ws immediately to resolve the situation before it affects your standing.
For security reasons, changing registered contact details requires identity verification. Log in to your y789 account and go to Account Settings, where you can request a change to your email or mobile number. You will be asked to verify your current details before the change is applied. If you no longer have access to the original email or mobile number, contact support@y789.ws with your full name and CNIC number — our team will guide you through the manual verification process.
You must be at least 18 years old to register and bet at y789. This is a strict requirement enforced at both the registration stage and the KYC verification stage. Accounts found to be held by under-18 players will be immediately closed and any funds returned to the payment method originally used for deposits. y789 takes age verification seriously and will not process withdrawals on unverified accounts.
To close your account permanently, contact support@y789.ws with the subject line "Account Closure Request". Our team will process the request within 24 hours after verifying your identity. Any verified PKR balance in your account at the time of closure will be refunded to your registered payment method, minus any unmet bonus wagering requirements. Note that if you are closing your account because of gambling concerns, y789 also offers a self-exclusion option — see our Responsible Gaming page for full details.
Deposits & Payments
y789 accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit and credit cards. All transactions are processed exclusively in Pakistani Rupees (PKR). There is no need for foreign currency conversion or international transfers.
The minimum deposit at y789 is Rs 200. This applies across all supported payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, and card payments. There is no maximum deposit limit imposed by y789, though your payment provider's own transaction limits may apply. If you are depositing via IBFT bank transfer, the minimum is also Rs 200 — though your bank's standard IBFT minimum may be higher.
Easypaisa and JazzCash deposits typically appear in your y789 account within 30 seconds. NayaPay and SadaPay deposits are also usually instant. Card deposits take between 1 and 5 minutes depending on your bank. IBFT bank transfers can take between a few minutes and up to 2 hours during peak banking hours. If your deposit has not appeared after 2 hours, contact support@y789.ws with your deposit reference number.
y789 does not charge any fees on deposits made to your account. However, your payment provider — Easypaisa, JazzCash, your bank, or your card issuer — may apply their own standard transaction charges. These are outside y789's control. We recommend checking your wallet or bank's fee structure before depositing if you are concerned about transaction costs on their end.
First, check the expected processing time for your payment method. Easypaisa and JazzCash are typically instant; IBFT can take up to 2 hours. If the expected time has passed and your balance has not updated, take a screenshot of your payment confirmation (showing the transaction ID or reference number) and contact support@y789.ws. Include your y789 username, the amount, the payment method used, and the transaction reference. Our team will investigate and resolve the issue, usually within a few hours.
Withdrawals
Log in to your y789 account, go to the Cashier or Wallet section, and select "Withdraw". Choose your preferred payment method — the same method you used to deposit is generally required. Enter the amount you want to withdraw (minimum Rs 500) and confirm the request. Withdrawal requests to Easypaisa and JazzCash are typically processed within 5 to 30 minutes. Your KYC verification must be complete before your first withdrawal can be processed.
The minimum withdrawal amount at y789 is Rs 500. There is no maximum single withdrawal limit for verified accounts. For very large withdrawals, y789 may process the payment in multiple installments to comply with payment provider limits — but the full amount will always be paid. If you have concerns about a large withdrawal, contact support@y789.ws before requesting it.
Easypaisa and JazzCash withdrawals are typically completed within 5 to 30 minutes of approval. NayaPay and SadaPay withdrawals usually process within 30 minutes to 1 hour. Card withdrawals take 1 to 3 business days depending on your bank. IBFT bank transfer withdrawals typically take 1 to 24 hours. All withdrawal requests go through a brief review by y789's payments team before being sent — this review is usually completed within 30 minutes during business hours.
All y789 withdrawal requests go through a standard security review before being processed. This is a routine step that protects your account from unauthorised withdrawals. Most reviews are completed within 30 to 60 minutes during active hours. If your withdrawal has been pending for more than 4 hours without being processed or a reason given, contact support@y789.ws with your withdrawal request ID. Common reasons for longer reviews include incomplete KYC, first-time withdrawal from a new payment method, or unusually large amounts.
y789 follows a "same method" withdrawal policy — meaning your withdrawal is sent back to the same payment method you used to deposit. This is a security measure required by anti-money laundering regulations. It ensures that funds always return to the account they originated from, preventing third-party fraud. If your original deposit method is no longer available (for example, a closed wallet), contact support@y789.ws before requesting your withdrawal so alternative arrangements can be made.
Can't Find Your Answer?
If your question is not covered in this FAQ, our 24/7 support team is ready to help in both Urdu and English. Most queries are resolved within one response.
Email Our Support TeamCricket & PSL Betting
Yes — PSL betting is one of y789's most popular features. You can bet on every PSL match including group stage games, eliminator rounds, and the final. Markets available include match winner, top batsman, total runs, method of dismissal, over-by-over totals, and live in-play markets. Our PSL Betting page has full details of the markets available during the current or upcoming PSL season.
y789 offers a wide range of cricket betting markets including: match winner, toss winner, first ball outcome, total team runs, over-by-over runs, highest opening partnership, top runscorer, top wicket-taker, method of next dismissal, man of the match, and series winner. For live in-play betting, markets update ball by ball during the match. Accumulator and combo bets across multiple matches are also supported. Visit our Cricket Betting page for the full market listing.
If a cricket match is abandoned before a result can be determined (for example, due to rain without a DLS result being possible), y789 will void all pre-match bets and return stakes to players' accounts. For live in-play bets already settled within the match before abandonment, the result stands. Bets on series outcomes remain active until the series concludes or is officially cancelled. Full details of y789's match abandonment policy are in the Terms and Conditions.
The minimum single bet on y789 is Rs 50 for sports betting markets. For live in-play markets on cricket and PSL, the minimum is also Rs 50. Casino game minimum bets vary by game — most slots start from Rs 10 per spin, while card games like Teen Patti and Baccarat have a minimum stake of Rs 20 per round. There is no maximum stake limit enforced by y789, though very large stakes on individual markets may be subject to a manual review.
y789 displays odds in decimal format by default (for example, 2.50), though you can switch to fractional or American format in your account settings. Decimal odds represent your total return per Rs 1 staked — so odds of 2.50 on a Rs 1,000 bet would return Rs 2,500 (your Rs 1,000 stake plus Rs 1,500 profit). Odds on y789 are updated in real time for live markets. Our Betting Odds page explains the full odds system used on y789.
Slots & Casino Games
y789 offers a large and regularly updated library of casino games including video slots, classic slots, progressive jackpot slots, Teen Patti, Baccarat, Dragon Tiger, Roulette, Andar Bahar, fishing games, and live dealer games. Pakistani players will find many games designed specifically for Asian tastes, including several with Urdu interfaces. Visit our Slots and Card Games pages for a full listing.
Yes. All slot games and casino games on y789 use certified Random Number Generator (RNG) technology, which ensures every spin and every hand outcome is statistically random and independent of previous results. The RNG systems used by y789's game providers are independently audited. The Return to Player (RTP) percentage for each game — which shows the long-term theoretical payout percentage — is displayed on the game information page.
Yes — the entire y789 casino library is fully optimised for mobile play. All games load directly in your mobile browser without requiring any app download. The experience is identical to desktop in terms of game features and graphics — just scaled appropriately for your screen size. Most games work on both Android and iOS via Chrome, Safari, or any standard mobile browser.
Fishing games are arcade-style shooting games where players aim a cannon at fish swimming across the screen and win prizes based on the fish they catch. Different fish have different point values, and special features like boss fish and multipliers add excitement. You bet PKR per round and winnings are paid out directly to your y789 balance. They are easy to pick up and very popular among Pakistani players. See our Fishing Games page for the full selection available.
New to y789? Register in 2 Minutes
If you don't have a y789 account yet, creating one is free and takes under 2 minutes. Minimum deposit just Rs 200. PSL and live cricket available instantly after login.
Create Free AccountBonuses & Promotions
y789 offers a welcome bonus to new Pakistani players on their first qualifying deposit. The exact bonus terms — amount, minimum deposit, and wagering requirements — are updated regularly and displayed on the Promotions page. The welcome bonus is credited automatically once the qualifying deposit meets the minimum threshold. Always check the current promotion terms before depositing to ensure you meet the conditions.
Wagering requirements (also called playthrough requirements) specify how many times you need to bet a bonus amount before it can be withdrawn as real money. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you need to place bets totalling Rs 10,000 before the bonus converts to withdrawable cash. Not all bets contribute equally — sports bets typically contribute 100%, while some casino games may contribute a lower percentage. Full details are always on the specific bonus's terms page.
Yes, all bonuses at y789 have expiry periods. The standard expiry for welcome and reload bonuses is 30 days from the date of crediting — meaning you must complete the wagering requirements within 30 days. Bonuses that expire unused are removed from your account automatically. Specific promotions — such as short-term PSL or Eid offers — may have shorter expiry periods. The expiry date is always shown on the bonus in your account dashboard.
There are several common reasons a bonus may not credit automatically: the deposit amount was below the minimum qualifying amount, a promo code was required but not entered at the time of deposit, your account has already claimed this bonus type, or the promotion has expired. Check the specific bonus terms on the Promotions page. If you believe the bonus should have applied but has not, contact support@y789.ws within 48 hours of your deposit with your transaction reference.
No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you attempt to withdraw before completing the wagering, the bonus amount and any winnings generated from the bonus will be removed from your account, and only your remaining real-money balance will be paid out. This policy is standard across all legitimate betting platforms. If you do not want to meet wagering requirements, you can opt out of a bonus before it is credited — contact support@y789.ws before depositing.
Security & Privacy
y789 uses 256-bit SSL encryption on all data transmitted between your device and our servers — the same level of encryption used by major international banks. Your password is never stored in plain text; it is one-way hashed using industry-standard algorithms. Financial transaction data is processed through secure, encrypted payment gateways. Full details of how your data is handled are in our Privacy Policy.
No. y789 will never ask for your password by email, SMS, or any other channel. If you receive a message claiming to be from y789 and asking for your password, login credentials, or personal financial information, it is a phishing attempt. Do not click any links in the message. Forward the email to support@y789.ws and delete it. If you think you may have entered your password on a fake site, change your y789 password immediately and contact our support team.
y789 does not sell your personal data to third parties. Data is shared only as necessary with our licensed payment processors (to facilitate deposits and withdrawals) and with our game providers (to facilitate casino game play). In all cases, these third parties are bound by strict data protection agreements. Full details of our data sharing practices are in our Privacy Policy, which we recommend all players read.
If you suspect your account has been accessed without your permission, act immediately: change your y789 password via the account settings, and contact support@y789.ws with the subject "Account Security — Suspected Compromise". Our team will flag your account for urgent review, check for any unauthorised activity, and help you secure your account. If unauthorised withdrawals have occurred, report this immediately — our team will investigate and escalate as needed.
Responsible Gaming
Log in to your y789 account and go to Account Settings, then select "Responsible Gaming". From there, you can set daily, weekly, or monthly deposit limits. Limits can be set in PKR to any amount you choose. Decreases to your limit take effect immediately. Increases require a 24-hour cooling-off period before they come into force. For full details of all responsible gaming tools available, see our Responsible Gaming page.
y789 offers both cool-off periods and self-exclusion options. A cool-off period (24 hours, 1 week, 1 month, or 3 months) temporarily suspends your account. Self-exclusion (6 months up to permanent) fully blocks your account for the chosen period. Both can be activated via Account Settings → Responsible Gaming, or by contacting support@y789.ws. Self-exclusion requests are processed within one hour, at any time of day. See Responsible Gaming for full details.
If you are concerned about your gambling, the most important step is to act now rather than waiting. Use y789's responsible gaming tools — deposit limits, session timers, or a cool-off period — as a practical first step. These are accessible from your Account Settings at any time. You can also email our responsible gaming team confidentially at support@y789.ws — all communications are handled with complete discretion. For more resources, warning signs, and a self-assessment tool, visit our Responsible Gaming page.
Yes. y789 offers session time limits that automatically log you out after a set period of continuous play. Session limits can be set from 30 minutes upwards. You can also enable reality check pop-ups — these appear every 15, 30, or 60 minutes (your choice) during a session and show you your current session duration and net win or loss position. Both features are in Account Settings → Responsible Gaming.
